3 Ways to Win the Hearts of Online Shoppers

3 Ways to Win the Hearts of Online Shoppers

image: Heart by Angela (CC-BY) Global e-commerce sales are expected to reach nearly $2.5 trillion by 2018, but the consumer expectations that will fuel those sales are shifting daily. Whether customers are clicking “Buy” from their phones or opting for curbside pickup, they’re looking for convenient, seamless experiences. For brands, yesterday’s innovation is today’s expectation. Retailers


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5 Ways to Thrive in the Post-purchase Landscape

5 Ways to Thrive in the Post-purchase Landscape

While all brands want shoppers to hit the buy button as soon and frequently as possible, the importance of how retailers relate to their customers cannot be overlooked. In 2016, how and when you communicate with shoppers should be your No. 1 priority. Good communication and content fosters customer loyalty, which in turn secures continuing sales. So when is the


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Customer Singularity: Where Online and Offline Meet

Customer Singularity: Where Online and Offline Meet

There has been much written about omnichannel strategy and how to support your customers across physical and ever-increasing virtual channels, but one of the pieces retailers continue to struggle with is how to tie the two together effectively. Good news is that there are a lot of smart people working on this from a number of different angles so we


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Viva Technology: The Future of Luxury Retail

Viva Technology: The Future of Luxury Retail

Recently, Narvar was invited to present at the LVMH Luxury Lab, a selective luxury-sector showcase at the inaugural Viva Technology 2016 expo in Paris, France. Celebrating the digital transformation of the global economy, Viva Technology brought over 800 startups together with industry giants and investors. Over three days, LVMH, Narvar and over 40 other luxury-sector startups explored the future of


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