Early Alerts Keep Customers Happy Despite Shipping Delays

Early Alerts Keep Customers Happy Despite Shipping Delays

Thanks to the expedited delivery options now offered by many online retailers, nearly every consumer has experienced the satisfied – okay, let’s call it smug – feeling that comes from ordering and receiving the perfect birthday gift for a loved one just in time for the big day. Procrastinators of the world, rejoice! When orders are delivered without a hitch, the


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The Most Admired Retailers Succeed With These 3 Strategies

The Most Admired Retailers Succeed With These 3 Strategies

> Leading retailers share customer stories Dollar Shave Club has long been recognized for its direct-to-consumer razor business, which disrupted the traditional market. This end-to-end customer-centric approach recently rocketed the company to a $1 billion acquisition by Unilever. The market is hungry for tailored, innovative experiences, and brands should look to success stories like Dollar Shave Club’s to inspire their


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Making Ecommerce Returns A Quick Win for Everyone

Making Ecommerce Returns A Quick Win for Everyone

Does anyone ever look forward to returning a product? Is a retailer ever happy to get merchandise back? Retail returns cost the US retail industry over $250 billion in lost sales (National Retail Federation, 2015), presenting customers with a mess of phone menus, receipts and fine-text policies. Why does anyone bother? Despite the costs, generous return policies motivate a whopping


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Customer Loyalty: The Bread and Butter of the Restaurant Business

Customer Loyalty: The Bread and Butter of the Restaurant Business

The restaurant industry is ultra competitive. A shocking 60 percent don’t survive the first year, and 80 percent fail within five years. Those that beat the odds focus on creating amazing dining experiences that go beyond what’s served at the table. They recognize their secret ingredient is the customer, and demonstrate a unique ability to connect with them


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